Common Questions

Answers to frequently asked questions from Telegram community admins.

Setup & Configuration

"How do I change reward amounts?"

/config reward telegram_daily_checkin 25

Or use Partner Portal → Events → Edit Event.

"How do I enable/disable an event?"

Use Partner Portal → Events → Toggle the event on/off.

Or contact support for command-based toggling.

"How do I let moderators use admin commands?"

In Telegram, admin permissions are based on the group's administrator list. Anyone with admin rights in the group can use admin commands.

To add a moderator:

1. Go to group settings
2. Add them as an administrator
3. They can now use /config, /reward, etc.

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Rewards & Earning

"Why didn't my user get rewarded?"

Check these common causes:

1. Cooldown hasn't passed

   • Check the event's cooldown setting
   • User may need to wait 24 hours

2. Event is disabled

   • Check Partner Portal → Events

3. Brand out of RSNC

   • Check Partner Portal for brand balance

4. User already claimed (one-time events)

   • Events like telegram_join can only be claimed once

"How do I manually reward a user?"

/reward @username 100

Or by user ID:

/reward 123456789 100

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Streaks

"How do streaks work?"

1. User runs /daily each day
2. Consecutive days build streak counter
3. Higher streaks = higher multipliers
4. Missing a day resets streak (grace period applies)

"What are the streak multipliers?"

Streak Days	Multiplier
3+ days	1.1x
7+ days	1.25x
14+ days	1.5x
30+ days	2.0x

"What are the milestone bonuses?"

Milestone	Bonus
7 days	50 RSNC
30 days	200 RSNC
100 days	1,000 RSNC
365 days	5,000 RSNC

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GM/GN Detection

"What messages trigger GM/GN rewards?"

Good Morning:

• gm, GM, good morning
• gm everyone, gm fam
• morning!, rise and shine

Good Night:

• gn, GN, good night
• gn everyone, gn fam
• nighty night, sweet dreams

"Can users spam GM for rewards?"

No - there's a 24-hour cooldown. Each user can only earn GM or GN rewards once per day.

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Perks

"How do users buy perks?"

1. View available perks: /perks
2. Purchase a perk: /claim <perk_id>

"Where do I create perks?"

Partner Portal → Perks → Create Perk

Perks are shared across Discord and Telegram.

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Leaderboards

"How do leaderboards work?"

/leaderboard shows rankings by:

• 💰 RSNC Earned
• 🔥 Streaks
• 📊 Activity
• 🎯 Claims

Time periods:

• This Week
• This Month
• All Time

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Differences from Discord

"Why doesn't Telegram have role bonuses?"

Telegram doesn't have a role system like Discord. Role-based multipliers are Discord-specific.

"Why no reaction drops?"

Telegram's message components work differently than Discord. Reaction drops are Discord-specific.

"Can users earn cross-platform?"

Yes! If a user is on both Discord and Telegram with the same brand, their wallet is separate per platform, but perks and analytics are shared at the brand level.

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Troubleshooting

"Bot isn't responding"

1. Verify bot is admin in the group
2. Check bot is added to the group
3. Try /help to test basic response

"/setup failed"

1. Verify Brand ID is correct (42 chars, starts with 0x)
2. Ensure you have Partner Portal subscription
3. Confirm you're a group admin

"Rewards not processing"

1. Check event is enabled in Partner Portal
2. Verify brand has RSNC balance
3. Check cooldown hasn't been hit

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Still Need Help?

• Check Troubleshooting Guide
• Contact support via Partner Portal