Analytics & Reporting

Track your loyalty program's performance with comprehensive analytics tools.

Server Statistics

Weekly Overview

/stats

Shows:

• Total active users
• RSNC distributed
• Event breakdown
• Top earners
• Growth trends

Different Time Periods

/stats period:day      # Daily stats
/stats period:week     # Weekly stats (default)
/stats period:month    # Monthly stats

Breakdowns

/stats breakdown:events   # Event-by-event breakdown
/stats breakdown:users    # User segment breakdown

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Audit Logging

Every admin action and reward is logged.

View Recent Activity

/audit                    # Last 25 events
/audit user:@user         # Filter by user
/audit type:config        # Filter by action type
/audit type:rewards       # Reward distributions

Export Logs

/audit export:true        # Download as CSV

What's Logged

• Configuration changes
• User enable/disable actions
• Reward distributions
• Setup changes
• Event creation/edits

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Data Export

Export data for external analysis or backups.

Export Types

/export type:rewards period:month    # Reward history
/export type:audit period:week       # Audit log
/export type:users                   # User database
/export type:config                  # Full config backup

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User Segments

The bot automatically categorizes users into actionable segments.

View Segments

/segments                        # View all segment summaries
/segments view segment:at_risk   # See users in a segment

Automatic Segments

Segment	Criteria	Suggested Action
🐋 Whales	Top 10% by RSNC	VIP treatment
⚡ Power Users	High daily activity	Potential moderators
🆕 New Users	Joined < 7 days	Onboarding focus
⚠️ At Risk	Inactive 7+ days	Re-engagement needed
💤 Dormant	Inactive 30+ days	Win-back campaigns
🎤 Voice Regulars	5+ voice sessions/week	Voice event targets

Using Segments

For at-risk users:

• Create special drops targeting this segment
• Send re-engagement announcements
• Consider welcome-back bonuses

For whales:

• Offer VIP perks
• Consider for ambassador programs
• Gather feedback on program

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KPI Tracking

Track performance against targets.

Set a KPI

/kpi set metric:daily_active_users target:500 period:week
/kpi set metric:streak_retention target:70 alert_threshold:80

Available Metrics

Metric	Description	Typical Target
daily_active_users	Users claiming in 24h	100
weekly_active_users	Users claiming in 7 days	500
streak_retention	% maintaining streaks	60%
new_user_conversion	% of new users engaging	50%
voice_participation	% using voice channels	30%
reward_efficiency	Avg RSNC per active user	varies
churn_rate	% becoming inactive	20%
top_10_concentration	% RSNC held by top 10%	40%

View KPIs

/kpi list              # All KPIs
/kpi report            # Performance report

KPI Alerts

Set alert thresholds to get notified when KPIs drop:

/kpi set metric:daily_active_users target:500 alert_threshold:80

When DAU drops below 400 (80% of 500), you'll get an alert in your admin channel.

Enable/Disable KPIs

/kpi enable metric:daily_active_users
/kpi disable metric:churn_rate
/kpi remove metric:old_metric

Export KPI Data

/kpi export format:csv
/kpi export format:json start_date:2024-01-01

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Community Goals (Planned)

Planned Feature

The /goals command is not yet registered in the Discord bot. This section documents the planned feature design.

Set server-wide goals for your community.

Create a Goal

/goals set name:"Q1 Growth" type:users target:1000 deadline:2024-03-31

Goal Types

Type	Synced With
users	weekly_active_users KPI
dau	daily_active_users KPI
rsnc_distributed	reward_efficiency KPI
streak_retention	streak_retention KPI
custom	Not synced

Track Progress

/goals progress        # View goal progress
/goals celebrate       # Celebrate completed goals

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Scheduled Reports

Automate analytics delivery to your team.

Schedule a Report

/reports schedule frequency:weekly channel:#admin-stats day:monday

Preview Format

/reports preview

Disable Reports

/reports disable

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Leaderboards

Display rankings across multiple metrics.

View Leaderboard

/leaderboard metric:rsnc_earned period:weekly

Available Metrics

Metric	Description
rsnc_earned	Total RSNC earned
activity_score	Combined engagement
claims_count	Total claims
streak_current	Current streak
voice_minutes	Voice channel time

Time Periods

• daily
• weekly
• monthly
• all_time

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Best Practices

Weekly Review Checklist

1. Check /stats for overall health
2. Review /segments view segment:at_risk for churn risks
3. Check /kpi report against targets
4. Export /audit for compliance review

Monthly Review Checklist

1. Export all data for records
2. Review KPI trends
3. Adjust reward amounts based on data
4. Plan engagement events for declining metrics